FAQ

The box office is located in the foyer on the first floor at the bar. It usually opens 60 minutes before the start of the event. Tickets are only sold for the event taking place imme­di­ately.

We reserve the right to make changes to the program and cast and do not justify ticket returns or ticket exchange rights on the part of the visitor or any oblig­a­tion on the part of the organizer to reimburse costs. Noti­fi­ca­tions will be made via the newsletter, the homepage and at the box office.

If an event is canceled or termi­nated within the first half hour, the ticket price will be refunded, except in cases of force majeure, in which case there is no enti­tle­ment to a refund. The claim must be proven by presenting or sending in the ticket and must be asserted within 10 days of the concert date. No refunds can be made there­after. Further expenses incurred by the visitor will not be reim­bursed.

Image and sound record­ings during the event disturb both partic­i­pants and guests and are not permitted (also for copyright reasons). But: Selfies are of course allowed. Photog­raphy is permitted for private purposes outside the event on the premises. You are welcome to share your snapshots on social media using the hashtag #faust­fo­rum­staufen

All persons entering or staying in the place of assembly are informed by these house rules that photographs, films and videos may be taken in the area of the place of assembly. Record­ings of partic­i­pants and visitors to events may be published in accor­dance with Section 23 KunstUrhG. This does not apply to private record­ings.

The doors to the audi­to­rium will open approx­i­mately 30 minutes before the event begins and you can go to your seat. Tickets are checked by scanning at the three hall entrances.

Have you left something behind? Lost items are kept in the Faust­Forum for a short time and then handed over to the local lost and found office in the town hall. T +49 07633 805 35

Safety first!
Coats, jackets and large items may not be taken into the hall for events with row seating. Bags up to the size of DIN A4 may be taken into the hall, larger items should be deposited in the checkroom. No liability will be accepted. The checkroom is free of charge. Everyone hangs up their own jacket.

Children are very welcome here. Please be sure to observe the age recom­men­da­tions for chil­dren’s events so that they are a complete pleasure for everyone involved. There is an extra room with a changing table by the toilets in the foyer. Baby carriages may not be taken into the audi­to­rium, but can be left in the checkroom. Children and young people up to the age of 14 may only attend events if accom­pa­nied by an adult.

As a rule, a concert break of 20 – 25 minutes is planned. However, there are excep­tions depending on the content of the program. Please refer to the regu­la­tions for your event.

As a rule, all perfor­mances start on time. Out of consid­er­a­tion for the performers and the audience, visitors who arrive after the perfor­mance has begun are not entitled to admission or to the seats they have booked. In this case, tickets will not be refunded. We make every effort to allow late admission during concert/​applause breaks. The admission staff will give the appro­priate clearance and open the door provided for this purpose.

If it is absolutely necessary to leave the audi­to­rium during the perfor­mance, you may not be able to return directly to your seat. Re-entry can only be granted if it is possible without disrupting the perfor­mance.